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Return Policy

In the effort to satisfy our customers' expectations of the products they choose from STICKY, we offer the possibility of returning to all products for exchange or full refund within 14 calendar days from the day of delivery of the products based on the receipt documents, provided that they meet the following conditions.

Please note that:

  • We reserve the right to refuse refunds for returned products that have not been returned in accordance with the terms of return policy set out below.
  • You may also be asked to pay the shipping cost of those goods that will be returned back to you in case of non-compliance.

The following conditions must be met for the return of products to STICKY:

  • The request for an exchange refund shall not exceed 10 working days from the date of delivery based on the receipt documents
  • All returns and exchanges must be received in the original condition that you received the product.
  • In the event of a company error, the return is accepted if you notify us in a period not exceeding 5 working days. We fully refund the money that corresponds to the value of the order and the shipping costs or we replace the product with the correct return at our own expense of the error and sending the right one.
  • In the event that no mistake is made by our company, only the amount of money corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the customer.
  • In the event that no mistake is made by our company, no returns for custom made products (custom made) are accepted.
  • Refund of your money are made within 30 days of the return and receipt of the products from us.
  • To refund your money, you must state the account to which you wish to deposit. For returns, receipt is required. In the event of an invoice being issued, the return shall be made by means of a dispatch note.
  • Before returning the product please contact us at 2102240100.

If the product meets the above criteria, you can freely send it back to us for a replacement or a refund. Otherwise, we reserve the right not to accept the refund. The return of the product can be done either at the STICKY headquarters, at Monemvassias 4, Agios Dimitrios, Athens, TK. 17342, or at any STICKY store.

Please remember that we can proceed with the refund if return products meet all of the above conditions and are suitable for sale.

For the return of a non-incorrect, undamaged or generally non-defective product for the purpose of refunding, the customer shall bear the cost of sending the return.

The customer always has the responsibility of sending back to our office premises, since as a consignee it is not possible for our company to search your package at any mail / transport.

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